You can imagine the sheer volume of email we (Mr. Makarma) get on a daily basis. Much of it is sent by our many travel partners. These emails have (thankfully) almost totally eliminated the avalanche of faxes we used to get. Needless to say, the environment is now in much better shape as a result of the switch to email.
Naturally, the balance of our email consists mostly of client inquiries. These are typically requests for price quotes or questions related to itinerary, availability, etc.
We recently received an email which was an absolute delight, because its writer not only told us of their interest in booking a particular cruise, it also asked if we could explain the advantages of booking through a travel agent. We'd be happy to oblige......
Thanks for contacting Makarma Travel! The benefits of booking through a travel agent are many, but the key items……
1) Service – We make it easy for you, as we handle many of the little details you’d otherwise need to be concerned with.
2) Experience – We’ve been in this business a long time, have sailed many different cruise lines and ships, and can give you the pros and cons of each.
3) Price – You don’t pay more for working with a travel agent; in fact, we can save you money by making sure you get the best overall value.
I ended the above email by again thanking its sender for contacting us, and let them know I'll be happy to give them a call or, if they preferred, they could contact us. The phone number I gave them, by the way, was our personal cell phone number - the same number we give all our clients. A good travel consultant will do this for you. Would a boiler room order taker do the same?
Return to the Makarma Travel Home Page: http://www.makarmatravel.com/
