Sunday, June 15, 2008
Confused by the new "rules" of travel? We're happy, as always, to help.
What to do? Ask us. We're on top of things, and are happy to assist you in every way possible as you plan your summer travel. The high price of fuel is creating (and will continue to create) a lot of confusion in the marketplace, but we'll still help get you to your airplane, cruise ship or resort on-time. Fuel can be expensive, but you still deserve that vacation (don't you?).
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Sunday, March 23, 2008
Please fasten your seat belt, O.K. ?

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Sunday, January 13, 2008
The many pleasures of food, wine and theater
The 1969 movie, "If It's Tuesday, This Must Be Belgium", comically portrayed what escorted touring used to be known for - visiting a maximum number of places, in a minimum amount of time.
Fast forward a few years, and you'll discover an amazing renaissance in the organized tour industry. We (Makarma Travel) are constantly asked about Theatre tours of London or New York. Imagine staying in a four or five-star property in the West End or on Broadway and enjoying your choice of hits such as Wicked, The Phantom of the Opera, Chicago and Les Misérables (now in its 23rd year in London!)
Not so long ago, one of our clients was interested in a Theatre tour of London AND New York. (Yes, something like that is very easy for us to set-up.)
Speaking of dinner......
Recently, Globus Vacations announced their new Food & Wine Tours. These escorted vacations include a wide range of experiences from touring the Sonoma and Napa Valleys of California's Wine Country to discovering the Tastes of Italy by visiting Rome, the Tuscany Region and Venice.
Dessert, anyone ?
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Sunday, July 29, 2007
Customer Service 101
Unfortunately, examples of bad customer service are all too plentiful......
The coffee shop waiter who we finally flag down, after he's spent 15 minutes in animated conversation with three fellow waiters. When we complain that we haven't even see a menu yet, he shrugs and says "There are four of us." Yes, thank you, but we're aware of how many people you were conversing with, while you should have been providing customer service.
The tire salesperson who, rather than look up the price of an item, states, "Uh, those are around $250 each, plus mount and balance." That would be fine, if everyone else we contacted didn't take the time to look up the item and quote a price of approximately $160 each.
The (fill in the blank) who states they'll call you just as soon as something is done, something is available, etc. (How many of those calls have you later received?)
Unfortunately, today's two examples of good customer service are provided by automated programs (we'll get into a discussion of CRM another time)......
The restaurant which, accounting to information from its frequent dining program, alerts us that it's been a long time since they've seen us, here's a gift certificate to welcome us back and please let them know if they've done anything to upset us. Well, they hadn't done anything at all to upset us - we've just been one very busy omnivore. Anyway, their approach worked...we went back recently, enjoyed a terrific meal, and we'll be visiting them again soon.
The cellular phone company (yes, you read that correctly) that sent a message to our phone stating that a rebate request had been received. Two to three weeks later, another message notified us that the rebate had been processed and a check was on its way. And get this, a week or so later, we actually received the check!
We're not ready to say that cellular phone companies provide the best customer service but, not bad......
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Sunday, April 29, 2007
The answer is: Yes!
Our company recognizes the difference between good and not-so-good customer service, and it's not hard to guess which type of organization we prefer to do business with.
Saying "Yes!"......
We (Mr. Makarma) recently read about a luxury hotel chain which empowers each of its employees (not just management - ALL employees) to spend up to $2000 per day to make things right for the guest. Think about that for a moment; $2000 per day, per employee, is a lot of money. We'll guess that, because of the company's philosophy (of never saying "no" to a guest), that very little of that money is ever spent. Why? It's simply because that company's employees are trained to make things happen for their guests. Oftentimes, it takes very little money to do this.
(In our next TravelBlog visit, we'll describe some examples of good and not-so-good customer service we've experienced.)
You might be thinking that it's impossible to always say "Yes!" to every possible customer request. Maybe so, but is it possible to offer a good alternative, or explain a situation to a customer's satisfaction?
Yes !
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Sunday, January 07, 2007
The new Makarma Travel CallBack Centre
Right about now, you might be asking, "But why, Mr. Makarma, would I ever ring-up the new Makarma Travel CallBack Centre?" Well, two reasons:
1) We don't have a toll-free number. The CallBack Centre allows you to leave us a quick message, with us then returning the call. (We'll go into more detail another time as to why we don't have a toll-free number. Briefly stated, however, it's to help save YOU, our customer, money.)
2) You may want to leave us a message during the few hours we're closed (12 Midnight to 6:00 AM). The CallBack Centre allows that.
Nothing else changes; you can still contact us via email or direct line. The CallBack Centre is just one more convenient way for you to contact us.
Makarma Travel CallBack Centre
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Sunday, November 12, 2006
Been around these parts (i.e., dining rooms, lounges, cabins) before?
What some may not know is that many cruise lines offer mostly similar (and in one area, better) programs to their past passengers.
Past passenger programs are similar to other frequent traveler programs in that the benefits increase the more you sail with a particular cruise line. Benefits can include special parties, bon voyage gifts, discounts on future sailings and cabin upgrades.
These programs are better than other frequent traveler programs in that the status usually stays with you, rather than expiring at the end of the year. In other words, a cruise from a few years back will usually count toward your overall total.
One thing to remember when you cruise is that, while some cruise lines automatically tally your past cruises toward their benefit program, others require that you sign-up. We recommend you always sign-up (or ensure you're already signed-up) for any program which can lead to future cruise benefits. A great travel-related services company (that would be us, Makarma Travel) would ask if you're a past passenger of a particular cruise line, apply that status to your booking, and even sign you up for the program, if necessary.
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Sunday, September 17, 2006
The latest on the changing U.S. passport requirements
Here's the latest information we have regarding the upcoming changes in requirements related to U.S. Passports (MOST RECENT UPDATE: December 24, 2006):
As of January 23, 2007, United States Passports will be required for all U.S. citizens traveling via air from/to the United States.
As of January 1, 2008, United States Passports will be required for all U.S. citizens traveling from/to the United States via land or sea, as well as air, regardless of destination. (United States Passports are required currently for travel to many countries - please ask us for details.)
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Sunday, August 27, 2006
You know you're a travel agent specializing in cruises when...
...Instead of taking your car in for "routine maintenance", you take it in for "scheduled drydock."
...You go into a restaurant, pick up the menu, and proceed to order one appetizer, a salad, a soup, ask for the pasta entree as a side, order two additional entrees and three desserts. You think absolutely nothing of it - until the bill arrives.
...You start dancing the macarena and singing "Hot, Hot, Hot!" (at the same time, no less), while your fellow office team members stare in pained disbelief.
...Whenever you're asked to explain why you did something, your standard reply is that it's because "I'm the king of the world."
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Sunday, July 09, 2006
We highly recommend......
We've previously mentioned a good source to purchase travel books, and we've been a firm believer that anyone planning a trip should learn as much as they can about the itinerary. (That would be in addition, of course, to choosing a terrific travel-related services company!)
We (Makarma Travel) buy a lot of travel books. Oftentimes, we'll buy the same book each time a new edition is released. The guides serve as one source of many we use to ensure you have a terrific travel experience. A situation we find with many of the travel books, however, is that the information changes little with each "revision." Many times, it's no big deal because there's no big change. When out-of-date information keeps getting repeated, however, it could be a problem.
As you may already know, although we work with all major cruise lines, we tend to favor Carnival Cruise Lines. (Is this a surprise, or are you reading this and saying "DUH!"?) Anyway......Most of the guides that have been around a long time will acknowledge that Carnival's food has improved over time, but they just won't go the extra step and say what Fodor's "The Complete Guide to Caribbean Cruises" states (and we agree):
"Carnival has the best food of the mainstream cruise lines."
We really like this book. It's a fresh read - and based on our experience - highly accurate. It covers the cruise lines and ships that ply the Caribbean, provides good information about the points of embarkation, and gives a good review of the various ports of call. It's even a good book if you're planning to cruise somewhere other than the Caribbean, as many of the ships described in the guide have sister ships sailing other waters.
You should be able to find Fodor's "The Complete Guide to Caribbean Cruises" at any good bookstore, although you'll probably get a better deal online. (Our website has a link to Amazon.com, which is currently selling the guide at a 32% savings.) If you buy a five-night or longer cruise from Makarma Travel, ask us, and the guide will be our treat.
Return to Makarma Travel Home Page: www.makarmatravel.com
Sunday, June 11, 2006
ALL ABOARD......the cruise ship
Everyone's reaction at the end of the cruise? Mr. Makarma, start planning the next one.
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Sunday, April 23, 2006
The one, the only, the word for Travel
" There's only one word for Travel.........MAKARMA !!! "
Sure that's a marketing tagline, but like everything else we do, there's some meaning there. We're not going to make you run all around town (or all around the Internet) in your efforts to plan your next vacation. Do you need an airline ticket to get to your vacation destination? We'll take car of that. Do you need a rental car once you get to that destination? We'll take care of that too. Would you like to purchase travel insurance? Easy. Wait, how do you get to the airport in the first place? Arranged.
So while much of the travel industry changes to the point where you need to go one place for something, and yet another place for something else, Makarma Travel will change too. For the better. Much better.
Return to Makarma Travel Home Page: www.makarmatravel.com
Sunday, March 12, 2006
Didn't I see that place in......??????
It's this latter reason to travel that can be both awe inspiring and a lot of fun. The famous cities of Europe are truly amazing. It's a lot of fun, though, to point out some of the locations from the movie "Sideways."
There'll always be those challenges, of course. While Mr. Makarma can show you exactly where the Montecito Hotel in Las Vegas would be located (if there was a Montecito Hotel in Las Vegas), he still can't explain why Big Ed's office has the view that it does.
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Saturday, November 05, 2005
Socks with Sandals ?
Sandals Resorts is one of those great companies. You may recall we had previously been focusing on another supplier for all-inclusive Caribbean vacations. They're still an excellent company but, in our opinion, they're not the overall best. And what does Mr. Makarma promise you our friend? That's right, the best. Overall, we feel Sandals Resorts is the best.
Sandals offers 12 spectacular resorts in the Caribbean, with meals, drinks, entertainment - just about everything - included.
Please check out Sandals Resorts next time you're visiting our website (uh, that should be right now...).
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Thursday, September 22, 2005
Meet our team
At Makarma Travel, our team includes many individuals that don't work for us, and many companies that we don't own. They're part of our team, because they help bring success to our mission of being the very best company we can be. Our team members assist us in doing everything they can to help make your next vacation the very best. The Makarma Travel team consists of the very finest airlines, cruise lines, hotels, resorts, car rental and vacation package companies in their respective industries. Right now, many of these companies are featured on our website. In the future, we'll be highlighting more and more of these good folks, the ones we trust to come through each and every time we call upon them.
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Friday, August 26, 2005
Why you should have a Passport
As you're probably already aware, U.S. Passports have been required for travel to many parts of the world for some time. On the other hand, entry from the United States to some of its neighboring countries was traditionally accomplished with only a photo ID and, in some instances, proof of citizenship. Even with the delay in instituting the requirement, the day will probably come when a Passport is required for any foreign travel.
The U.S. Passport application process is straightforward. You'll need two Passport photos, proof of U. S. citizenship, government-issued photo identification, and the $97 payment. You can submit your application at approximately 7000 locations, including many post offices, courts and government offices.
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Sunday, June 26, 2005
Have we got a deal for you......
We (Mr. Makarma) always recommend booking any trip far in advance. Not only will you find the best selection, you'll also typically get the best prices. Travel suppliers, to encourage early bookings, in most cases guarantee that you'll receive a credit if a price is later reduced. Having said that, suppliers need to fill planes, trains and automobiles (along with ships and resorts), and last-minute bargains can be found. The key to success here, however, is flexibility.
Searching for an Alaska cruise in July? Fares for a week-long trip are currently running about $1200-1300 per person, double occupancy. We can, however, get you on a terrific ship from one of the best-known cruise lines from only $499 per person, double occupancy, on each of the next two weekends. That's an amazing price for an incredible trip of a lifetime.
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Sunday, April 10, 2005
Get Outta Town !
Since you haven't planned your summer vacation yet (admit it, you haven't), you then thought to yourself, "Let me check out the fancy Makarma Travel website for ideas. I'm SURE they can help."
Well, in the spirit of tough love, Mr. Makarma has yet another wonderful idea to hopefully help make your life easier......
The 2005 Makarma Travel "Get Me Outta Town" Survey !
"Survey", you say? Another survey!!!!" Well, in our relentless effort to be the galaxy's best travel-related services company, we'd like to ask you a few questions in order to get to know you better. This survey's going to ask questions which will, in turn, help us plan the type of vacation you really want. It'll be more than a "Where do you want to visit?" survey. It will instead ask you questions such as "What type of food do you like?" and "If you could learn any other language, which one would it be?"
You're getting interested in this survey thing, aren't you? Again, talking to yourself, you're probably saying, "I wonder how I can take this survey." Well, my friend, there are two ways. If you're already part of our mailing list, you should be receiving a survey package in the next couple weeks. If you're not on our mailing list (or not sure), please take a moment to become a Makarma Travel Preferred Customer by visiting http://www.makarmatravel.com/freeplnr.htm Signing up there will also get you a copy of the survey.
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Tuesday, March 22, 2005
Europe Travel Made Easy
Many travelers to Europe prefer the hosted tour, a scenario where a tour operator sells a specific tour designed around a pre-set number of cities in a pre-set number of days. Most of these tours are via coach, and are "hosted" by a tour guide.
Others prefer to visit Europe on an independent basis. They prefer to decide where and when they want to visit, how long to stay at each destination, etc. There are companies that also specialize in this form of travel.
A third option is a cruise which visits various ports in a region, along with many of their neighboring cities.
We think each of the options above has its benefits, and invite you to contact us for further assistance when planning a vacation you will long remember.
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Sunday, January 09, 2005
Year of the Makarma
We haven't checked in for awhile, but we promise to do better in the future. A couple random notes, and we'll get back to work:
New Content - You may have noticed a portion of our site has been updated to provide more detailed and more dynamic content. Many of the Carnival Cruise Lines-related pages now allow you to view pricing by sail date. Once you've selected a sailing, you have a choice of phoning us to book, e-mailing us an inquiry or booking directly online. You'll see more of this content in the future, as we continue to partner up with the best companies in the industry.
New Advertising Campaign - The title of our discussion today should provide a hint of things to come in 2005. That's because Makarma Travel will be launching its first inter-global promotional program mid-year. (Inter-global? Well, we are on the internet, aren't we?) Anyway, please stay tuned.
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